Refund Policy

Cancellation of order

Timeusb generally sends out your orders within 1-2 business days. To cancel an order, please contact Timeusb as soon as possible to cancel the order and the customer will get a refund within 12 hours if the products are not sent out.

But if the product for the order has been shipped, we will refund the payment within 3 workdays after the shipped product is returned. To cancel your order, please contact us via service@timeusbpower.com.

More Information
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us at service@timeusbpower.com.

Refund Policy

The customer can return or refund a product for up to 30 days from the date received it. Please keep the receipt or proof of purchase.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, the customer will be automatically refunded on the original payment method within 3 workdays. Please remember it can take some time for the payment bank or credit card company to process and post the refund too.

Returns may be requested for a refund if one of the following conditions is met:
Within 30 days of receiving the goods, the customer finds that the product has been damaged during transportation and can provide a certificate of damage;
Within 30 days of receiving the goods, the customer finds that the product is seriously inconsistent with the description of the original product in one or more important aspects;

Within 30 days after the customer receives the goods, it is found that the product has a performance failure that is not artificially damaged.The customer should assist us in completing all the battery testing, and both parties confirm that the product does have quality problems.